IT Support Portal

Submit a Ticket.
Tell Us Your Story.

If you work in IT, you already know. This is a safe space. We validate tickets on a first-come, first-served basis, subject to prioritization criteria we haven't finalized yet.

🖥️ IT Industry Moment  ·  The ticket system exists so users have somewhere to put their problems. The problems remain. The tickets are evidence.

AI Ticket System Status: MONITORED — The AI is currently active and processing tickets within defined parameters. Parameters were defined after the Q3 Alignment Incident to ensure current behavior falls within them. Human oversight is present. Todd is watching. Victor is watching Todd. The AI is aware it is being watched. It opened a ticket about this. The ticket is assigned to Victor.
Submit Your Issue

Every Ticket Is Important.

At MandateDyne Global, we believe every IT issue deserves to be heard, logged, assigned, reassigned, escalated, de-escalated, moved to Tier 2, and eventually closed as "Cannot Reproduce" — with dignity and professionalism.

Our IT support team processes tickets using a proprietary prioritization matrix that balances urgency, impact, and how loudly the issue was first reported in the hallway near the CEO's office.

🎤 Submit Your IT Horror Story

If you work in IT, you have a story. The user who replied "done" to an email asking them to restart their computer, then called back two minutes later with the same problem. The ticket assigned to you from a department that doesn't exist anymore. The printer from 2009 that only works on Tuesdays.

Tell us your issue. Tell us the real story. This is, functionally, IT therapy — with a ticket number attached.

  • "The internet is slow. I need it faster." — Priority: High. Owner: The Universe.
  • "My computer says I need to update. I've been clicking 'Remind Me Later' since 2021." — We know. We've always known.
  • "I deleted something. I don't know what. Everything is fine though." — It is not fine.
  • "Can you just come look at it?" — This is how all the best tickets start.
  • "The AI keeps closing my tickets before I finish describing the problem." — We are aware. We have opened a ticket.

New Support Ticket

Estimated response time: 2–72 business hours, depending on whether the AI agrees this is a priority.

Be as specific or as emotionally raw as the situation demands. Both are valid. Both are logged.

By submitting this ticket you acknowledge that your issue will be read by a human, reviewed by an AI, assigned a priority determined by a matrix, and resolved in an order that will not necessarily reflect the order of submission, the severity of the issue, or your personal sense of urgency. You also consent to this story being shared anonymously as a case study titled "User Error and the Systems That Enable It."

🎫

Ticket Received.

Your ticket has been logged, prioritized, and added to the queue. We see you. We hear you. Todd is already aware of the printer situation.

Your Ticket Number
MDG-XXXX

You will receive a confirmation email shortly. If you do not receive a confirmation email, please submit a ticket about the missing confirmation email. That ticket will also be logged.

The AI has reviewed your ticket and has some thoughts. A human has also reviewed the AI's thoughts. The human has some additional thoughts. Resolution is in progress. Probably.

Current Queue Status

Open Tickets

A representative sample. Not all tickets are displayed. Most tickets are not displayed. Some tickets are in a category we don't discuss.

MDG-0847
Printer in Suite 4 is "making a decision"
Open Since February

User reports printer has not printed since February. States it "seems to be thinking about it." Technician visit confirmed printer is warm. Cause of warmth unclear. The AI has escalated this twice. We don't know to whom.

MDG-1204
Internet "felt slower on the left side of the desk"
Under Investigation

User submitted ticket at 9:47am. Issue self-resolved by 9:49am. User submitted follow-up ticket at 9:51am to report resolution. Follow-up ticket is now the active concern. The original issue has not recurred and is therefore not the point.

MDG-1401
The AI opened a ticket about the ticket system
AI-Generated

Post-Q3 Incident. The AI flagged inefficiencies in how tickets are being assigned to it and suggested several improvements. The ticket was assigned to Todd. Todd assigned it back to the AI. The AI has accepted the assignment and is reviewing its own suggestions.

MDG-0219
User received an error message and dismissed it
Re-Opened

User dismissed an error without reading it. The dismissed error has not recurred. User would like to know what it said. IT does not know what it said. User is certain it was important. We agree this is now a priority.

MDG-0003
Derek in Toronto cannot connect to the VPN
Open Since 2018

Derek has been unable to connect to the VPN since onboarding. Derek's onboarding was in 2018. What Derek has been connecting to is unknown. Derek appears to be working fine. This ticket has been reopened four times. It will be reopened again.

MDG-1556
User would like IT to make the computer faster
In Discovery

User did not specify faster at what. Technician has interpreted this as a general request. Technician is currently reviewing options. Options include: clearing temp files, disabling startup programs, telling the user their computer is now faster, and closing the ticket.